Clicks Not Being Detected
Here are the Top Things to Check:
1. Is your tracking code installed properly? Make sure your code is installed AFTER the opening BODY and BEFORE the closing BODY tags. In the Funnel Editor, on each step, you will see a BLUE dot if we can see your tracking code is installed successfully and you will see a RED dot if we cannot see your code installed properly. NOTE: it IS possible to have a RED DOT and still be tracking clicks effectively, we will detail those scenarios below (Google Tag Manager and Dynamic Webpages are examples).
2. If you are using WordPress plugins or some other types of page building software, it is possible that it is ‘stripping’ the hard returns from our tracking code. You will want to ensure that the line breaks are still present in our tracking code on your pages. (Screen Shot below with necessary line breaks annotated with arrows).
6. Dynamic Pages or Webinar Pages. Many of the most popular webinar sites, GoToWebinar, EverWebinar and WebinarJam to name a few will allow you to post our pixel on their registration and live webinar pages. However, our pixel WILL NOT show up on those pages until they are actually live. With Webinar or dynamic pages, our scripts cannot do automatic verification since those pages are tracked on a user session basis. The same goes with any page that the URL is dynamic (checkout pages, membership pages, etc.). You will want to include the BASE form URL of these pages into ConversionFly. For more information on identifying the base URL of your dynamic pages check out this article about page URLs. Even with ConversionFly not detecting our tracking code, we will still track clicks and appropriate metrics. For pages like this, you can turn on Manual Tracking Code Verification. To do this, click the TEST button by your Live URL and when you see the error notification, click on the part that says “If you have this type of page and would like to turn off automated verification CLICK HERE.” After clicking that link, it will open up a modal dialogue box where you can turn on manual verification for this page.
Note: While using Webinarjam, the “direct link” to the live room will have “/now” on the end of it. When pasting this link into ConversionFly, make sure this portion is left out of the URL.